Devano, Alrido MarthaHendriansyah, M. Rafif2025-09-042025-06-30Springer - Lecturer Notes in Computer Sciencehttps://repository.polibatam.ac.id/handle/PL029/4263Information technology (IT) governance is a crucial element in sup porting the effectiveness of public service systems, including the goods traffic licensing system in Batam City. This research aims to evaluate the level of capa bility of IBOSS information system governance using the COBIT 2019 frame work. The approach used is mixed method, with Design Factor mapping and MEA03 domain capability measurement as the main focus, where the targeted level is at level 4. The results showed that the IBOSS system was at capability level 2 with a score of 73%, which is included in the Largely Achieved category, which is a condition where most management practices have been implemented and can produce appropriate outputs, although several shortcomings still require improvement. In addition, the results showed a gap of two levels. Improvement recommendations were prepared based on the results of the gap analysis and as sessed using the RRV (Resource, Risk, Value) approach to prioritize strategic steps that can strengthen compliance and improve the efficiency of the licensing service system.en-USSOCIAL SCIENCES::Statistics, computer and systems science::Informatics, computer and systems science::Computer and systems scienceArticle41321010108907660023KODEPRODI63314#Logistik Perdagangan Internasional