Abstract:
This study aims to examine the effect between non-financial characteristics of
Balance Scorecard on employee job satisfaction. This research was conducted at
the manufacturing company in Batam, respondents in this study is that financial
managers are permanent employees. The data analysis technique used is
multiple regression analysis. Results from this study showed that customer
perspective and internal business process perspective has a positive and
significant relationship to job satisfaction managers, whereas the perspective of
learning & growth and communication strategy does not have a positive and
significant relationship to job satisfaction managers. Results of this study
illustrate that the manager has not been fully focused on non-financial
characteristics to make decisions that can improve job satisfaction have not been
fully manager. This study was limited to financial managers who are permanent
employees in manufacturing companies in Batam, so further research is
recommended to use a sample of the types of other companies or companies in
other regions.
