Abstract:
This research is based on the influence of service quality and project
management in construction industry. Service quality and managed project
management are parts on increasing statisfication and generating loyal
customer. The research method using questionnaires method, respondents as
many as 243 people as population and withdrawn as many as 151 samples.
Instrument testing using validity and reliability test which result is valid and
reliable, while research data is analyzed using correlation technique, linear
regression linear equation. The result of the research found a positive influence
between service quality variabels and project management with customer
statisfication and loyality. This research has limited location and object, where
the research is only done in one area only. Other limitations, is the author just
focus on construction company. Further research is suggested to add other
variables and locations.
