D-4 Administrasi Bisnis Terapan

Permanent URI for this collectionhttps://repository.polibatam.ac.id/handle/123456789/68

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Author: search.filters.author.Kurniawan, BudiSubject: search.filters.subject.Engineering and Allied Operations (Teknik dan Ilmu yang Berkaitan)

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  • Repository Politeknik Negeri Batam
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    Pengaruh Kualitas Layanan Tata Usaha Terhadap Kepuasan Mahasiswa Manajemen Bisnis Politeknik Negeri Batam
    (Politeknik Negeri Batam, 2017-08-17) Kurniawan, Budi; Nur Rahmah, Nur Rahmah
    This study aims to determine the quality of service consisting of reliability, responsiveness, assurance, empathy, and tangible to satisfaction students Business Management Batam State Polytechnice. The respondents of this research are Business Management students 6th semester and 8 Batam State Polytechnic. Technical data using questionnaires and documentation. Test the research instrument by using the validity and reliability analysis. Data analysis method used in this research is descriptive and multiple linear regression analysis. This analysis tool is used to know which influence of reliability (X1), responsiveness (X2), assurance (X3), empathy (X4), and tangible (X5) to student satisfaction of Business Management of Politeknik Negeri Batam (Y). The results of this study showed both positive and simultaneous positive and significant to satisfaction students Business Management Politeknik Negeri Batam.