D-4 Administrasi Bisnis Terapan

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Subject: search.filters.subject.Engineering and Allied Operations (Teknik dan Ilmu yang Berkaitan)

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Now showing 1 - 6 of 6
  • Repository Politeknik Negeri Batam
    Item
    Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah (survei pada nasabah Bank Mandiri Batam Batu Ampar)
    (Politeknik Negeri Batam, 2017-09-07) Agustrianto, Andri; Sinaga, Inggrid
    Banking institutions is an important instrument for Governments is controlling the financial and monetary policy in stabilizing and increasing economic growth. As a service company, the bank sued the more professional, trustworthy and superior in service as well as the customer desires can compensate for the changes effectively. This study aims to examine the effect of service quality on customer satisfaction, the survey was conducted at Bank Mandiri Batam Batu Ampar Branch. This study aims to determine the effect of each variable on the quality of the most influential service and test the hypothesis that has been formulated previously. The variables of this research are Tangible (physical aspect), Reliability (reliability aspect), Responsiveness (aspect of catch power), Assurance (aspect of guarantee), Empathy (aspect of awareness) together and partially significant effect on customer satisfaction variable with the most dominant factor Is variable Reliability and Empathy to customer satisfaction. This research uses explanatory research approach (explanatory research) with a sample of 116 people who are customers who transact at the teller. This research use regression equation test, the result of this research get the regression equation formed is Y = - 0,640 + 0,299X1 + 0,504X2 + -0,194X3 + 0,298X4 + 0,130X5. Based on the result of t test, tangible, reliability, assurance, empathy have positive and significant influence to customer satisfaction while responsiveness variable has negative and significant effect to customer satisfaction.
  • Repository Politeknik Negeri Batam
    Item
    Pengaruh Kualitas Layanan Tata Usaha Terhadap Kepuasan Mahasiswa Manajemen Bisnis Politeknik Negeri Batam
    (Politeknik Negeri Batam, 2017-08-17) Kurniawan, Budi; Nur Rahmah, Nur Rahmah
    This study aims to determine the quality of service consisting of reliability, responsiveness, assurance, empathy, and tangible to satisfaction students Business Management Batam State Polytechnice. The respondents of this research are Business Management students 6th semester and 8 Batam State Polytechnic. Technical data using questionnaires and documentation. Test the research instrument by using the validity and reliability analysis. Data analysis method used in this research is descriptive and multiple linear regression analysis. This analysis tool is used to know which influence of reliability (X1), responsiveness (X2), assurance (X3), empathy (X4), and tangible (X5) to student satisfaction of Business Management of Politeknik Negeri Batam (Y). The results of this study showed both positive and simultaneous positive and significant to satisfaction students Business Management Politeknik Negeri Batam.
  • Repository Politeknik Negeri Batam
    Item
    Pengaruh Kualitas Pelayanan (Service Quality) Terhadap Kepuasan Pelanggan Pt. Sucofindo Batam
    (Politeknik Negeri Batam, 2017-08-16) Syahri Lubis, Alfi; Nur Rahmah, Nur Rahmah
    This study aims to determine and analyze the influence of service quality consisting of variable reliability, responsiveness, assurance, empathy, and tangible to customer satisfaction PT. Sucofindo Batam simultaneously or partially. Population in this research is consumer of PT. Sucofindo Batam or consumers who have ever used the services of PT. Sucofindo Batam. The number of samples obtained using Slovin calculations A total of 80 respondents using Non Probability Sampling method. The method of analysis used in this study is descriptive analysis and multiple regression analysis using SPSS 20 program. From the results of the study showed that the persial and simultaneous positive and significant impact on customer satisfaction PT. Sucofindo Batam.
  • Repository Politeknik Negeri Batam
    Item
    Pengaruh Green Marketing Dan Brand Awareness Terhadap Keputusan Pembelian Air Minum Dalam Kemasan (Amdk) Merek Aqua
    (Politeknik Negeri Batam, 2017-08-11) Oktaviani R, Putri; Irawati, Rusda
    This research aims to determine the effect of green marketing on purchasing decisions, the effect of brand awareness on purchasing decisions, and the effect of green marketing and brand awareness on purchasing decisions The type of research used in this study was a survey, because this research used instrument questionnaires to obtain data. The Population in this study is student all majors of Politeknik Negeri Batam ever make purchasing product of Drinking Water In Package (AMDK) brand Aqua. Data analysis technique used is multiple regresion, with sample of 100 respondents by using purposive sampling. Instrument of validity test using product moment correlation analysis from Pearson, while for reliability test using Cronbach Alpha. The results of this study explain about the significant green marketing significant to the purchase decision, brand awareness significantly to the purchase decision, and green marketing and brand awareness simultaneously against the purchase decision
  • Repository Politeknik Negeri Batam
    Item
    Analisis Resiko Keselamatan Dan Kesehatan Kerja (K3) Dengan Menggunakan Metode Hazard And Operability Study (Hazop) Pada Bagian Hydrotest Manual Di Pt. Cladtek Bi Metal Manufacturing
    (Politeknik Negeri Batam, 2017-05-29) Oktavia Dwi Ningsih, Suci; Wahyu Hati, Shinta
    This study concerned about Risk Analysis Occupational Health and Safety (OHS) using Hazard and Operability Study (HAZOP). This study aimed to identified hazardous potential of using Job Safety Analysis (JSA), risk assessment, risk control, monitoring and evaluation. This study was conducted at PT. Cladtek Bi- Metal Manufacturing, the data were obtained through direct observation, documentation, and interviews with seven interviewees : HSE Manager, Staff HSE, Safety Officer and four employees of Hydrotest Manual. This study was using qualitative descriptive method. The Process of data analyzing was determined the step of the production process, identified hazardous potential, to knew the analysis of the hazardous potential to the Job Safety Analysis (JSA), risk assessment, risk control, monitoring and evaluation, analysis and discussion, and the conclusion. The result showed Department of Hydrotest Manual in PT. Cladtek occurred a hazardous potential with hazard medium risk, JSA could reduced risk of occupational incident, occupational incident rarely happening, control the risk for the future work, better monitoring and evaluation.
  • Repository Politeknik Negeri Batam
    Item
    Pengaruh Tata Ruang Kantor Terhadap Produktivitas Kerja Karyawan (Survei Kasus Pt. Pertamina (Persero) Marketing Branch Kepri)
    (Politeknik Negeri Batam, 2017-06-07) Nurazimiyah, Ulfa; Sinaga, Inggrid
    This study aims to determine the Influence of Office Spatial Against Employee Productivity (CURRENCY SURVEY PT PERTAMINA (PERSERO) MARKETING BRANCH KEPRI). In this research there are three variables that are physical environment condition (X1), spatial arrangement (X2) and work productivity (Y). The sample in this research is 20 respondents by using sampling technique is census, that is research which is used to research all population that exist in employees of PT Pertamina (Persero) Marketing Branch Kepri. Respondents of this research are employees who work on the bm support, gasdom, Retail, and Industry and Marine. Data analysis method used in this research is descriptive analysis and multiple linear regression analysis with hypothesis test, that is t-test (partial). From the result of multiple regression, show that there is partial influence on the variable of physical environment condition to work productivity of employees and partially influence on spatial arrangement variable to work productivity of employees.