Faktor Faktor Yang Mempengaruhi Keputusan Manajemen Dalam Pemilihan Perusahaan Outsourcing

Abstract

Outsourcing has become an increasingly popular option for many organizations. But they vary in terms of activities being outsourced, reasons for and benefits from outsourcing, and how the decision was made. This research presents an empirical research on five companies. It found out, in most cases it was the peripheral support activities being outsourced with cost reduction as the primary driver. Outsourcing decision was being made early in process without active involvement of the in house provider, and there were problems in supplier selection and management. The research identified preoutsourcing decision process and post-outsourcing management as the two key areas that gave cause for concern and offered recommendations for improvement.