Prosedur Penagihan Piutang Kepada Travel Agent Studi Kasus: Davienna Boutique Hotel Batam

Abstract

This Final Project discusses the procedure of collection of accounts receivable from travel agent case study at Da Vienna Boutique Hotel Batam. Receivable billing procedures at Da Vienna Boutique Hotel have not gone well. The billing procedure has its own account. The problems that often occur in the process of collection of accounts receivable occurs due to several factors. One factor is the frequent occurrence of protests from customers due to delays in collection of accounts receivable. This happens because there is no job separation between the collecting and receivable accounts. The hotel should pay attention to and evaluate each performance in each section related to the collection procedure. In addition to evaluating the performance of each section, the hotel should also consider how to avoid complaints from customers related to collection of accounts receivable. The solution, for example, performs a task separation between Account receivable and collecting sections so that the billing recording portion is not done by just one person.