D-4 Administrasi Bisnis Terapan

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Browsing D-4 Administrasi Bisnis Terapan by Subject "Analysis"

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    Analisis Kepuasan Pelanggan Terhadap Kualitas Layanan Ojek Online (Wakjek) di Kota Batam
    (Politeknik Negeri Batam, 2017-08-22) Saputra, Yovan S.; Hati, Shinta Wahyu
    This study aims to measure the level of customer satisfaction with the quality of their online service (Wakjek) in Batam city. Primary data obtained by spreading the questionnaires to consumers using Random Sampling techniques with the total sample as many as 100 respondents. The data were analyzed using descriptive statistics. Consumer satisfaction against the dimensions of quality are described on the diagram of the Importance-Performance Analysis (IPA). IPA charts indicate that service dimension items scattered on the four quadrants, namely 15 items on A quadrant which is a top priority, 7 items in quadrant B that should be preserved, the next 7 items in quadrant C which is a low priority, as well as 12 items in quadrant D is an item that is considered less important. Research results exposed that the satisfaction of services provided by taxi online Wakjek has showed the good results it can be seen from the level of conformity that is indicated by the variable Y i.e. satisfaction service. On the attributes of the performance of the average value of the variable Y indicates the number of attributes exist while 4.77 hopes the average value of the variable Y shows numbers 3.62. This means that service satisfaction felt by customers of their online Wakjek have been able to meet the expectations of their customers online Wakjek itself but there are still some items that must be repaired.
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    Analisis Komparasi Nilai Perusahaan yang Bersertifikasi Iso dan Non Iso 14001 pada Perusahaan Manufaktur Tercatat di Bursa Efek Indonesia
    (Politeknik Negeri Batam, 2017-06-05) Amri, Saiful; Pratama, Aditya Wirangga
    This study aimed to compare the company's financial ratios which are ISO 14001 certified company and non ISO 14001 certified company. The sample in this study amounted to 42 manufacturing companies listed in Indonesia Stock Exchange in 2015. This study calculates financial ratios with EVA and MVA. Different test using Independent Samples t test. The results of this study indicate that the ISO certification does not give effect to increase in financial statements, there is no difference between the financial ratios of companies ISO 14001 certified and non ISO 14001 certification.