Jurusan Manajemen dan Bisnis

Permanent URI for this communityhttps://repository.polibatam.ac.id/handle/123456789/18

Browse

Search Results

Now showing 1 - 10 of 10

Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah (survei pada nasabah Bank Mandiri Batam Batu Ampar)
(Politeknik Negeri Batam, 2017-09-07) Agustrianto, Andri; Sinaga, Inggrid
Banking institutions is an important instrument for Governments is controlling the financial and monetary policy in stabilizing and increasing economic growth. As a service company, the bank sued the more professional, trustworthy and superior in service as well as the customer desires can compensate for the changes effectively. This study aims to examine the effect of service quality on customer satisfaction, the survey was conducted at Bank Mandiri Batam Batu Ampar Branch. This study aims to determine the effect of each variable on the quality of the most influential service and test the hypothesis that has been formulated previously. The variables of this research are Tangible (physical aspect), Reliability (reliability aspect), Responsiveness (aspect of catch power), Assurance (aspect of guarantee), Empathy (aspect of awareness) together and partially significant effect on customer satisfaction variable with the most dominant factor Is variable Reliability and Empathy to customer satisfaction. This research uses explanatory research approach (explanatory research) with a sample of 116 people who are customers who transact at the teller. This research use regression equation test, the result of this research get the regression equation formed is Y = - 0,640 + 0,299X1 + 0,504X2 + -0,194X3 + 0,298X4 + 0,130X5. Based on the result of t test, tangible, reliability, assurance, empathy have positive and significant influence to customer satisfaction while responsiveness variable has negative and significant effect to customer satisfaction.
Pengaruh Kualitas Audit Dan Manajemen Laba Terhadap Kinerja Perusahaan
(Politeknik Negeri Batam, 2017-06-22) Nur Aeni; Lestari, Nanik
This study aims to examine the effects of audit quality on earnings management, audit quality and earnings management impact on the performance of non financial companies listed in Indonesia Stock Exchange (IDX) period 2010-2015 . Audit quality is proxied by auditor size, audit tenure and audit fee. The earning management used is discretionary accrual measured using three methods namely modified jones model by dechow (1995), kasznik model (1999) and Kothari model (2005). firm performance is proxied by Tobins Q. This study uses secondary data with database collection technique. Total sample used in this research is 1350. The analysis technique used is panel data regression analysis. The results of the study found that audit quality has an effect on firm performance, but audit quality has no effect on earnings management and earnings management has no effect on firm performance. The results of this study are expected to add to the research literature on audit quality, earnings management and company performance.
Pengaruh Kualitas Layanan Tata Usaha Terhadap Kepuasan Mahasiswa Manajemen Bisnis Politeknik Negeri Batam
(Politeknik Negeri Batam, 2017-08-17) Kurniawan, Budi; Nur Rahmah, Nur Rahmah
This study aims to determine the quality of service consisting of reliability, responsiveness, assurance, empathy, and tangible to satisfaction students Business Management Batam State Polytechnice. The respondents of this research are Business Management students 6th semester and 8 Batam State Polytechnic. Technical data using questionnaires and documentation. Test the research instrument by using the validity and reliability analysis. Data analysis method used in this research is descriptive and multiple linear regression analysis. This analysis tool is used to know which influence of reliability (X1), responsiveness (X2), assurance (X3), empathy (X4), and tangible (X5) to student satisfaction of Business Management of Politeknik Negeri Batam (Y). The results of this study showed both positive and simultaneous positive and significant to satisfaction students Business Management Politeknik Negeri Batam.
Pengaruh Kualitas Pelayanan (Service Quality) Terhadap Kepuasan Pelanggan Pt. Sucofindo Batam
(Politeknik Negeri Batam, 2017-08-16) Syahri Lubis, Alfi; Nur Rahmah, Nur Rahmah
This study aims to determine and analyze the influence of service quality consisting of variable reliability, responsiveness, assurance, empathy, and tangible to customer satisfaction PT. Sucofindo Batam simultaneously or partially. Population in this research is consumer of PT. Sucofindo Batam or consumers who have ever used the services of PT. Sucofindo Batam. The number of samples obtained using Slovin calculations A total of 80 respondents using Non Probability Sampling method. The method of analysis used in this study is descriptive analysis and multiple regression analysis using SPSS 20 program. From the results of the study showed that the persial and simultaneous positive and significant impact on customer satisfaction PT. Sucofindo Batam.
Pengaruh Green Marketing Dan Brand Awareness Terhadap Keputusan Pembelian Air Minum Dalam Kemasan (Amdk) Merek Aqua
(Politeknik Negeri Batam, 2017-08-11) Oktaviani R, Putri; Irawati, Rusda
This research aims to determine the effect of green marketing on purchasing decisions, the effect of brand awareness on purchasing decisions, and the effect of green marketing and brand awareness on purchasing decisions The type of research used in this study was a survey, because this research used instrument questionnaires to obtain data. The Population in this study is student all majors of Politeknik Negeri Batam ever make purchasing product of Drinking Water In Package (AMDK) brand Aqua. Data analysis technique used is multiple regresion, with sample of 100 respondents by using purposive sampling. Instrument of validity test using product moment correlation analysis from Pearson, while for reliability test using Cronbach Alpha. The results of this study explain about the significant green marketing significant to the purchase decision, brand awareness significantly to the purchase decision, and green marketing and brand awareness simultaneously against the purchase decision
Analisis Resiko Keselamatan Dan Kesehatan Kerja (K3) Dengan Menggunakan Metode Hazard And Operability Study (Hazop) Pada Bagian Hydrotest Manual Di Pt. Cladtek Bi Metal Manufacturing
(Politeknik Negeri Batam, 2017-05-29) Oktavia Dwi Ningsih, Suci; Wahyu Hati, Shinta
This study concerned about Risk Analysis Occupational Health and Safety (OHS) using Hazard and Operability Study (HAZOP). This study aimed to identified hazardous potential of using Job Safety Analysis (JSA), risk assessment, risk control, monitoring and evaluation. This study was conducted at PT. Cladtek Bi- Metal Manufacturing, the data were obtained through direct observation, documentation, and interviews with seven interviewees : HSE Manager, Staff HSE, Safety Officer and four employees of Hydrotest Manual. This study was using qualitative descriptive method. The Process of data analyzing was determined the step of the production process, identified hazardous potential, to knew the analysis of the hazardous potential to the Job Safety Analysis (JSA), risk assessment, risk control, monitoring and evaluation, analysis and discussion, and the conclusion. The result showed Department of Hydrotest Manual in PT. Cladtek occurred a hazardous potential with hazard medium risk, JSA could reduced risk of occupational incident, occupational incident rarely happening, control the risk for the future work, better monitoring and evaluation.
Pengaruh Tata Ruang Kantor Terhadap Produktivitas Kerja Karyawan (Survei Kasus Pt. Pertamina (Persero) Marketing Branch Kepri)
(Politeknik Negeri Batam, 2017-06-07) Nurazimiyah, Ulfa; Sinaga, Inggrid
This study aims to determine the Influence of Office Spatial Against Employee Productivity (CURRENCY SURVEY PT PERTAMINA (PERSERO) MARKETING BRANCH KEPRI). In this research there are three variables that are physical environment condition (X1), spatial arrangement (X2) and work productivity (Y). The sample in this research is 20 respondents by using sampling technique is census, that is research which is used to research all population that exist in employees of PT Pertamina (Persero) Marketing Branch Kepri. Respondents of this research are employees who work on the bm support, gasdom, Retail, and Industry and Marine. Data analysis method used in this research is descriptive analysis and multiple linear regression analysis with hypothesis test, that is t-test (partial). From the result of multiple regression, show that there is partial influence on the variable of physical environment condition to work productivity of employees and partially influence on spatial arrangement variable to work productivity of employees.
Pengaruh Kesediaan Berbagi Pengetahuan Terhadap Sikap Dalam Bekerja Tim
(Politeknik Negeri Batam, 2018-04-25) Amalia, Dinda; Hidayat, Hajan
This study aims to determine the influence of willingness to share knowledge of attitudes in team work. In the measurement of attitude in team work, this study uses two dimensions that is perceptions of team performance effectiveness and student interest in team work. The research method used a quantitative method approach. This study uses primary data in the form of questionnaires. The instrument method is Likert scale. Sampling research using purposive sampling method that get the results of 200 samples from students in Batam city. Sampling technique used is purposive sampling with the criteria must have been cooperated in the team in class task work in class and is a student of accounting majors. The technique of determining the number of samples using the opinion of Roscoe (2006) which according to Roscoe (2006) a sample amounted to at least 30 samples and a maximum of 500 samples for each category. The author set the number of samples to be studied at least 200 samples with the category of students who are in accounting majors. The results of this study indicate that the willingness to share knowledge affect the perceptions of the effectiveness of team work and willingness to share knowledge affect the student's interest in team work. Future research is expected to add a wider sample and can add an assessment dimension to the knowledge sharing willingness variable. This research can be used as consideration or as a reference and additional information for researchers who will conduct further research on team work.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Bank Syariah Di Batam
(Politeknik Negeri Batam, 2018-06-04) Elfarini Lubis, Nindy; Oktaria, Hanny
This study aims to examine and analyze the effect of service quality on customer satisfaction of sharia banking in Batam City. This research is using primary data by using question for the respondents and using purposive sampling. The sample in this research are using 180 respondents of syariah bank customers in 6 Banks, Bank BNI Syariah, Mandiri Syariah, BRI Syariah, Muamalat, BTN Syariah, and CIMB Niaga Syariah. The type of data in this study is the interval scale with scaling method used in the instrument of Likert scale with 5 rating categories. Data processing techniques in this study using SPSS software program 17. The results of the research showed that service quality variables consisting of the dimensions of compliance, assurance, reliability, tangibility, empathy, and responsiveness have positive effect to customer satisfaction in Islamic banking. This study contributes to corporate managers to further improve the quality of service to customers, especially in considering decision-making and strategies to maintain the image (image) in competitive competition. For further research is expected to add research variables and increase the sample of research.
Pengendalian Internal Persediaan Pada Perusahaan Retail PT Triniti Perkasa Internasional
(Politeknik Negeri Batam, 2017-06-07) Irviani Asnawi, Afrishella; Gunawan, Hendra
The focus of this study is discusses about offense in recording the activities of merchandise inventory in the retail company PT Triniti Perkasa International which occurred due to the receipt of inventory whose practices are not in accordance with internal control, recording errors due to lack of authorization on the movement of merchandise and errors due to human error. This study is use descriptive analysis method with data collection through interview and observation of the author, based on interviews and observations, the internal control in merchandise inventory of PT Triniti Perkasa International has not been practiced thoroughly. The procedure in receipt of goods is often done by employees who are less aware of the type of goods, the authors suggest to assign an experienced person. Error in the procedure of moving goods is less effective because does not have duplicate for accounting needed, the author has designed a new form that more efficient and has been used in company. Errors from human error at the time of the trade shows should be minimized by assigning one of the employees who become mentors in the trade shows.

Jurusan Manajemen dan Bisnis

Browse

Filters

Settings

Sort By

Results per page

Search Results