Kepuasan Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Batam

Abstract

This study aims to improve the quality of public services and public services to. Characteristics of community satisfaction index by using weighted average. Quality of public services and procedures. The sample of this research is Dinas Penanaman Modal and Pelayanan Terpadu Satu Pintu Kota Batam. Sampling method using purposive sampling technique. The test instrument used is simple linear regression analysis. The result of the research find the quality of public service have significant effect to. Public service procedures have no significant effect on. This study only discusses the quality of public services, namely fast and good service, accurate information, alert and communicative, friendly and considerate, and facilities. Public service procedures are registration process, routine administration, on time, payment proof and inspection service. This can be done in a limited scope. Further research is expected to add proxies and other variables to see the effect on the results of further research