Analisis Kesiapan Rencana Implementasi Sistem Manajemen Mutu Iso 9001:2015 Menggunakan Gap Analysis Di Smk Negeri 1 Batam
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Date
2017-07-26
Authors
Chandra Amandarina, Vivie
Journal Title
Journal ISSN
Volume Title
Publisher
Politeknik Negeri Batam
Abstract
Vocational High School 1 Batam wants to get ISO 9001:2015
certificates to improve their management quality. Before they submit the
certification process, they already exists the application and examine the
implementation of quality management to know how far they make it good and
they can get the certificate. This case uses GAP analysis checklist to analyze the
level of quality management’s implementation. This analysis use some indicators,
to know the obstacles in this quality management’s implementation the researcher
do some interview with every head representative in the school. The results show
that the implementation of ISO 9001:2015 quality management system is already
good. The presentation show that the clause 8 is the lowest value with 86.86%
acquisition, and the highest presentation is clause 10 with 98.67% acquisition.
The main obstacle is because of the less comprehension about the new procedural
and not maximal performance is done by kind of individual. School has to give
more attention and intense for controlling the performance to correct the quality
management system and the certification works well.
Description
Keywords
Manajemen Bisnis, Administrasi Bisnis, Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan)