Pengaruh Penerapan Sistem Manajemen Mutu Iso 9001 Terhadap Kinerja Karyawan Dan Budaya Organisasi

Abstract

This study aims to determine the effect of the application of ISO 9001 quality management system to employee performance and organizational culture with the object of a manufacturing company located in Batam with total companies are 157 companies. This research using questionnaires as the primary data which distributed to mid-levelemployees of 400 respondents selected randomly. The result of study showed that there’s no significant effect of the quality management system ISO 9001 on organizational culture and employee performance are not significantly affected by the quality management system ISO 9001. However, this study find difficulyt to get support from the company, so that further research is suggested to convince companies to be able to work together.