Rancang Bangun Sistem Pelaporan dan Monitoring Tren Defect Produksi Pada Departemen Quality Assurance PT. WIK Far East

Abstract

This research is motivated by the need for an effective and efficient defect report management system in the production process. The main problems faced include manual data recording, reporting delays, and a lack of transparency in follow-up actions. This research aims to develop a web-based application to facilitate the reporting, monitoring, and resolution of defects in an integrated manner. The development method used is the Agile approach with the Scrum framework, which is carried out iteratively. System functionality testing was conducted using Black-box Testing, while the suitability of user needs was tested through User Acceptance Testing (UAT). The results show that the application is able to meet user needs, with a UAT acceptance level reaching 85.16%. This system has proven to accelerate reporting and simplify monitoring and evaluation, making it an effective solution to support quality improvement in the production process.