D4 Administrasi Bisnis Terapan I

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https://repository.polibatam.ac.id/handle/PL029/1755

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Browsing D4 Administrasi Bisnis Terapan I by Author "Harlan, Fandy Bestario"

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    Analysis of Service Quality Using the Servqual Method and Importance Performance Analysis (IPA) at PT. XYZ
    (Politeknik Negeri Batam, 2024-08-22) Suprianto, Oskar; Harlan, Fandy Bestario
    The data shows a significant number of consumers canceling their home unit purchases in 2023, which has become a serious concern for PT. XYZ. In the highly competitive market of Batam with 70 developers, service quality is key to maintaining a competitive edge. This study aims to measure customers' expectations and perceptions of the service and identify the gap between them using the Servqual and Importance Performance Analysis (IPA) methods. The results indicate a discrepancy between customer expectations and perceptions of the service quality provided. Based on the Importance Performance Analysis (IPA) and Cartesian diagram, several service quality attributes are classified as very low, and improvements will be made in these areas. The researchers suggest that PT. XYZ should pay more attention to the quality of service provided to customers and focus on improving the reliability and responsiveness dimensions.
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    The Influence Of Organizational Activity, Learning Motivation, And Family Environment On The Learning Achievement Of Students At Batam State Polytechnic
    (Politeknik Negeri Batam, 2024-10-03) Pahlevi, M. Reza; Harlan, Fandy Bestario
    Student activeness in organizations aims to develop and apply the experience gained in life. The individual's internal strength to provide enthusiasm in learning activities. The family environment includes all interactions, emotional support, and dynamics between family members that affect child development. This study uses quantitative analysis methods. The purpose of this study was to determine the effect of organizational activities, learning motivation, and family environment on the learning achievement of students at the Batam State Polytechnic. From the test results obtained a significance level of 0.000 <0.05 then H4 is accepted, it can be concluded that simultaneously the variables of organizational activities (X1), learning motivation (X2), and family environment (X3) have a simultaneous effect on the learning achievement of students at the Batam State Polytechnic.