Perancangan Sistem Survei Kepuasan Tenant Berbasis Web (Studi Kasus: PT. BIIE)

Abstract

PT BIIE (Bintan Inti Industrial Estate) is a company that handles industrial estates operating in Tlk. Lobam, District. Seri Kuala Lobam, Bintan Regency, Riau Islands. The tenant satisfaction survey is an action taken by the company that manages the industrial estate to find out how satisfied the tenants are with the services offered by the company. So far, the tenant satisfaction survey conducted by PT BIIE has used the manual method of surveying tenant satisfaction, namely by distributing questionnaire sheets to each tenant using paper sent by transportation to each tenant in the industrial estate, on the other hand, tenants also need to send questionnaire sheets back to their respective tenants. PT BIIE if you have filled out the survey. With the advancements seen in information technology and internet connectivity today, the idea of developing an online tenant satisfaction survey application is entirely feasible. In addition to cost reduction and minimizing paper waste, which negatively affects the environment, integrating a tenant satisfaction survey with the internet offers the convenience for customers to complete questionnaires from anywhere and at any time within a specified period. This study resulted in a web-based online tenant satisfaction survey application using the CodeIgniter 3 framework.