APPLICATION OF INFORMATION SYSTEMS (COMPUTERIZED LAND ACTIVITIES) KKP WEB IN ACHIEVING EXCELLENT SERVICE AND GOOD GOVERNANCE AT THE BATAM CITY LAND OFFICE

Abstract

This research aims to see how the information system of Computerized Land Activities (KKP Web) is applied in Batam City Land Office to improve services and implement the principles of good governance. The method used is a qualitative approach, with data collection through in-depth interviews, observation, and documentation. The results show that KKP Web helps improve efficiency, accuracy, and transparency in services. The system allows online tracking of documents, setting user access rights, and accountable supervision. In terms of service, employees show a friendly attitude, have good technical skills, and are responsible for the community. Principles of good governance such as accountability, transparency, democracy, and compliance with the law have also been implemented through this system. Although there are still some challenges, such as infrastructure and human resource readiness, improvement efforts are ongoing. Thus, the Web MPA is proven to support good public services and effective governance.

Keywords: Information System, Web CTF, Excellent Service, Good Governance.