Quality Analysis Of E-Court Website On User Satisfaction Using WebQual 4.0 and Importance Performance Analysis (IPA)

Abstract

The purpose of this study was to determine the quality of the website using the Webqual 4.0 and Importance Performance Analysis (IPA) methods and recommendations on how to improve it to improve website quality. The population of this research is website users. The sample of this study amounted to 61 respondents. This research utilizes the website quality (Webqual) analysis method to measure the quality level of the E-Court website from users' perception to determine the gap between reality and user expectations. Then this research also uses Importance Performance Analysis (IPA) to determine the quadrant grouping of each attribute of the statement, which can be seen in which attributes are the most important. This study also uses Importance Performance Analysis (IPA) to find out the quadrant grouping of each attribute, which can be seen in which attributes are prioritized for improvement later to improve the quality of the website. Based on the results of the Webqual analysis, it was found that there is a gap between reality and the expectations of website users. Based on the results of the IPA analysis, it can be shown that four attributes are the top priority in improving the quality of the website provided.