Analysis of the Role of Green Logistics and Human Resources in Waste Management in the F&B Industry and Retail Sector in Batam City (Case Study: Indogrosir Batam)

Abstract

The application of green logistics (GL) and green human capital (GHC) is an important strategy in supporting sustainable waste management, par-ticularly in the food and beverage (F&B) and retail sectors. This study aims to analyze how GL and the role of GHC support the effectiveness of waste manage-ment at Indogrosir Batam. The study used a descriptive qualitative approach with interview, observation, and documentation techniques. Information was obtained from four informants selected through snowball sampling, with a research period from October to September 2025. The results showed that GL was implemented in the form of product returns, sorting of goods from the warehouse, and reduc-tion in plastic use, which had an impact on reducing food loss and food waste. The role of human resources is also significant in supporting waste management, although this involvement is still informal and has not been facilitated by training, evaluation indicators, or a coaching system. These findings reveal a gap between theory, which emphasizes the importance of SOPs, performance indicators, and special teams, and practice, which still relies on individual initiative. This study recommends the development of formal SOPs, the establishment of evaluation indicators, the formation of a special waste management team, the improvement of human resource capacity through training, and the strengthening of coopera-tion with suppliers and collectors so that the implementation of GL and GHC can be more measurable, efficient, and sustainable.