Pengaruh Waktu Luang Dan Disiplin Kerja Terhadap Kinerja Layanan Pada Karyawan Frontliner Telkomsel Batam

Abstract

This study was conducted to prove the effect of free time on service performance at Grapari Telkomsel Batam. Second, to find out the effect of work discipline on service performance at Grapari Telkomsel Batam, and third, to what extent the effect of free time and work discipline on service performance at Grapari Telkomsel Batam with a quantitative descriptive approach with a population of 42 people, and also as a sample of 42 employees, namely frontliner employees (Grapari Batam Center, Grapari Grand Mall, Grapari Nagoya Hill, and Grapari Panbil). With an educational range of S1 for all frontliner employees of Grapari Telkomsel Batam. The questionnaires distributed were 42 and all returned, with a total sampling technique. To analyze the data of this study using multiple regression analysis techniques using SPSS software. Based on the results of the study where the free time variable (X1) does not affect service performance (Y), the hypothesis is said to be accepted if the t value < t table . Where the T count value is -0.934 through the significance value is 0.356 or (>0.05). So that it is able to conclude that the free time variable (X1) is not positively or significantly affected by service performance (Y) indicated by the t count having a negative value. work discipline variable (X2) on service performance (Y) with a significance value of 0.000 or (<0.05). Able to conclude that the work discipline variable (X2) has a significant effect on service performance (Y) indicated by the t count having a positive value. Based on this study, it is recommended that Telkomsel Batam implement a time management program and work discipline training for frontline employees in order to improve service performance. In addition, companies need to consider adequate free time flexibility so that employees can maintain work-life balance, which has the potential to increase their satisfaction and productivity.