Survei Kepuasan Konsumen Pada Pelayanan Perizinan Tanah Di Badan Pengusahaan (BP) Batam

Ananda, Fira Junia

Survei Kepuasan Konsumen Pada Pelayanan Perizinan Tanah Di Badan Pengusahaan (BP) Batam

dc.contributor.advisor	Sinaga, Inggrid Wahyu
dc.contributor.author	Ananda, Fira Junia
dc.date.accessioned	2024-08-22T12:46:50Z
dc.date.available	2024-08-22T12:46:50Z
dc.date.issued	2024-07-31
dc.description.abstract	This research aims to determine how the quality of service affects customer satisfaction at the Directorate of LandManagement of BP Batam through the Customer Satisfaction Survey. The population in this research includes all individuals who apply for land permits at the Directorate of Land Management of BP Batam. The sample of this research was 96 people determined using the Zikmund Formula. Questionnaire testing involved a validity test using Product Moment Correlation, a reliability test using Cronbach's Alpha, and a classical assumption test, namely the normality test, multicollinearity test, and heteroscedasticity test, multiple linear regression analysis, t-test (partial) and F-test (simultaneous). The results of this research found three variables, namely the variables Reliability, Responsiveness, and Empathy did not have a significant effect on customer satisfaction. In addition, the other two variables Assurance and Tangible were found to have a significant effect on customer satisfaction.
dc.identifier.citation	IEEE
dc.identifier.kodeprodi	KODEPRODI63311#ADMINISTRASI BISNIS TERAPAN
dc.identifier.nidn	NIDN0030118701
dc.identifier.nim	NIM4122001038
dc.identifier.uri	https://repository.polibatam.ac.id/handle/PL029/1909
dc.language.iso	en
dc.publisher	Politeknik Negeri Batam
dc.title	Survei Kepuasan Konsumen Pada Pelayanan Perizinan Tanah Di Badan Pengusahaan (BP) Batam
dc.title.alternative	Customer Satisfaction Survey On Land Licensing Services Badan Pengusahaan (BP) Batam
dc.type	Article