The Effect Of User Satisfaction Of The Custom Excise Information System & Automation (CEISA) System On User Trust At KPPBC Marunda North Jakarta

Abstract

CEISA can facilitate services and supervision by Customs officers in terms of customs and excise, but there are still DGCE offices that develop applications independently, which means they are not integrated with CEISA. The aim of this study is to apply the EUCS technique at KPPBC TMP A Marunda, North Jakarta, to analyse the degree of user trust in the CEISA system. This study uses the End User Satisfaction (EUCS) technique to gauge user trust in the CEISA system. By distributing surveys, this research employs quantitative approaches to 100 respondents, namely KPPBC TMP A Marunda North Jakarta office employees who use the CEISA system. The SPSS software was used to analyse the data using multiple linear regression. The findings demonstrated that Content, Format, Ease of use and Timeliness in the CEISA system have a significant influence on user trust. While Accuracy in the CEISA system does not have a significant influence on user trust.