ANALISIS PENGUKURAN KINERJA PROSES OUTBOUND DELIVERY PADA PRODUK PANEL DI PT. WILMAX CONTROL SYSTEM

Abstract

PT Wilmax Control System is a company engaged in manufacturing, servicing and selling components related to pneumatic- hydrolic and electrical control panel systems. Products in the form of panels are generally used in the oil and gas industry, especially on offshore platforms, to get the final product. In this study, the authors used a descriptive qualitative method that aims to understand events or phenomena regarding the outbound delivery picture in the company, the ultimate goal of researchers is not generating a new theory, but assessing or evaluating. data collection methods are carried out by interviewing and filling out questionnaires and then analyzed using the SCOR method, AHP, and weighting the KPIs of the outbound delivery business process at PT Wilmax Control System In order to implement performance measurement of the outbound delivery process, the authors have identified PT Wilmax Control System stakeholders involved in the outbound delivery process by utilizing the SCOR method through a series of interviews, and filling out questionnaires. Based on adjustments to the company's conditions, this research only uses 3 attributes in the core deliver process, namely reliability, responsiveness, and agility and focuses on the deliver section in accordance with validated KPIs. There are 8 performance indicators and those selected are in accordance with the company's circumstances. The results of the selected indicators can be done