Rancang Bangun Prototipe UI/UX Aplikasi Booking Lapangan Futsal Menggunakan Metode Design Thinking

Abstract

Advances in digital technology have increased the need for more effective and user-friendly futsal court booking systems. However, the booking process was still commonly carried out conventionally, resulting in limited schedule information, booking conflicts, and inefficient reservation procedures. The goal of this study is to use the design thinking method to design a prototype of the user interface (UI) and user experience (UX) for an Android-based futsal court booking app. This method was applied across the empathy, define, ideate, prototype, and test phases to develop a design that meets user needs and improves the booking experience. The study resulted in a highfidelity prototype featuring user authentication, field search, field details, schedule selection, booking, and payment features. Usability testing were conducted with five participants using the System Usability Scale (SUS). The results obtained an average SUS score of 87, which was classified as Acceptable, achieved Grade Scale A, and received an Adjective Rating of Excellent. These findings indicated that the prototype had excellent usability, was easy to understand and operate, and effectively supported users in completing futsal field reservations. Furthermore, the prototype was considered feasible from both User Interface (UI) and User Experience (UX) perspectives.