Sistem Informasi Antrian Loket Pada Kantor Pelayanan Utama Bea dan Cukai Tipe B Batam

Abstract

Enhancing public services has become a priority at the Main Service Office of Customs and Excise Type B Batam, which experiences a high daily volume of service users. This often causes queue management challenges, leading to confusion and operational inefficiencies. This study aims to design and develop a queuing information system to facilitate orderly queue management and reduce crowding. The system also ensures users receive clear information about which service counter to visit and the current queue status. Using a prototyping methodology, the system was developed and iteratively refined based on user feedback. The final system includes core features such as queue number assignment, real-time queue calling, and detailed service type information. This queuing information system improves service efficiency and quality by reducing uncertainty, minimizing crowding, and enhancing the overall user experience at service counters.