Measurement of Green Supply Chain Management Performance with Supply Chain Operation Reference (SCOR) and Analytical Hierarchy Process (AHP) Approach at PT XYZ

Abstract

PT XYZ is a mechanical and metallurgical testing laboratory service company. Currently, the company is facing the environmental challenges of its business processes that produce paper waste, test chemical residue, test material residue, and environmentally unfriendly employee behavior. To overcome this, it is necessary to measure the performance of green supply chain management (GSCM) using the methods of supply-chain operation reference (SCOR) and analytical hierarchy processes. (AHP). Based on the results of the measurement, it appears that the performance of PT XYZ is in the good category, with a score of 76,17. However, out of the 26 KPI, there are 7 KPI in the yellow category and 1 KPI in the red category, which requires some improvement. Recommended KPI improvements include environmental education provided, % machine maintenance and calibration, % testing off schedule, accuracy in report delivery, delivery report cycle time, % sample return rate, return cycle time, and % solid waste recycling.