Sistem pelayanan reservasi stand festival UMKM di kota Batam (studi kasus : Barra New Management)

Abstract

The Service Reservation System for UMKM Festival Stands in Batam City is a crucial element for simplifying access to information and the reservation process, especially in the organization of festivals in this digital era. With technological advancements, the need for systems that streamline the reservation and payment processes has become increasingly essential. Barra New Management, a company operating in the Event Organizer industry, plays an important role in festival organization by providing stands for companies or vendors to promote their products and services. However, the reservation and service processes at Barra New Management, which are still carried out manually, can hinder the smooth running of events, particularly for Micro, Small, and Medium Enterprises (UMKM). The absence of a database that comprehensively stores stand reservation data, along with the lack of an accessible service system for UMKM, makes it difficult for them to obtain information such as stand prices and payment procedures. This situation also burdens the workload of employees in the event organizer and finance departments, which may eventually disrupt other tasks. To address these issues and enhance transparency and accountability in service and reservation processes, the researcher developed a system using the waterfall method. This method employs a systematic and sequential approach, starting from analysis, design, implementation, testing, and maintenance. The system is built using the PHP (Hypertext Preprocessor) programming language and MySQL as its database.