PENGEMBANGAN WEBSITE UNTUK LAYANAN SERVICEPRINTER DAN ISI ULANG CATRIDGE DI REFIL TONER CENTER

Abstract

Advances in information technology have had a significant impact on various business sectors, including printer sales, rentals, and repairs. Refill Toner Center (RTC) is a business engaged in printer sales, printer rentals, toner refills, and printer repair services. Until now, transaction management has been carried out manually, leading to delays in data processing, difficulties in inventory management, and inefficiencies in providing customer service. This study aims to design and develop a web-based Refill Toner Center Information System using the Laravel framework. The system development method used is the Waterfall method, which consists of the stages of requirements analysis, system design, implementation, testing, and maintenance. The system is built using the PHP programming language with the Laravel framework, a MySQL database, and a web-based interface that can be accessed by both administrator. The resulting system has several key features, including user registration and login, inventory management, purchasing, printer rental, rental period extensions, printer service requests, payment validation, PDF invoice generation, customer data management, and revenue reports. System testing was conducted using the Black Box Testing method to ensure that each function operates in accordance with user requirements. The research results show that the developed information system is capable of streamlining transaction management processes, making them faster, more accurate, and more structured. Additionally, the system makes it easier for customers to make purchases, rent equipment, or request service without having to visit the location in person. The implementation of this system also supports the Sustainable Development Goals (SDGs), particularly Goal 9 (Industry, Innovation, and Infrastructure) through the application of digital technology to improve service quality, as well as Goal 12 (Responsible Consumption and Production) by supporting the reuse of toner cartridges and printer maintenance, thereby reducing electronic waste.