D4 Administrasi Bisnis Terapan I

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Browsing D4 Administrasi Bisnis Terapan I by Author "Nanda Oktarici, Eddo"

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    Implementation of Microsoft Access-Based Electronic Filing System at PT. Fluid Science Batam
    (Politeknik Negeri Batam, 2024-09-27) Sri Susana, Uva; Nanda Oktarici, Eddo
    Archives are a vital element in a company, functioning as a memory center for every activity in the company. However, many companies still use conventional information systems that are inefficient and time-consuming in searching for archives. This study aims to design an electronic archive information system that facilitates information searches safely, quickly, accurately, and efficiently. The focus of designing this system is on dynamic archives, especially employee data, with integration using Microsoft Access. The data analysis method used is qualitative research with secondary data and the ADDIE model, which is known to be effective and efficient in system development. The results of the study indicate that the designed system can be an alternative to solving archive management problems at PT. Fluid Science Batam. This system is based on Microsoft Access which is expected to increase the efficiency and speed of archive management by the HR department and provide convenience and effectiveness in managing employee data.
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    Pengaruh Kualitas Layanan Terhadap Kepuasan Pengguna di Pelabuhan Ferry Domestik Sekupang Batam
    (2024-09-24) Baiduri; Nanda Oktarici, Eddo
    ABSTRAK Tujuan dari riset ini adalah untuk mengetahui bagaimana kepuasan pelanggan dipengaruhi oleh kualitas layanan yang digambarkan oleh indikator tangibles, reliability, responsiveness, assurance dan empathy. Data dianalisis dengan menggunakan Statistical Package for the Social Sciences (SPSS). Riset ini dilakukan di Pelabuhan Ferry Domestik Sekupang Batam dengan sampel sebanyak 100 pelanggan. Penentuan sampel menggunakan teknik non-probability sample dengan menggunakan teknik accidental sampling, data dikumpulkan melalui penyebaran kuesioner kepada responden dan metode analisis data yang digunakan yaitu analisis regresi linier berganda. Hasil penelitian secara parsial bahwa tangibles dan responsiveness memiliki pengaruh negatif dan tidak signifikan terhadap kepuasan pelanggan dan reliability, assurance dan empathy memiliki pengaruh yang positif dan signifikan terhadap kepuasan pelanggan. Hasil penelitian secara simultan bahwa tangibles, reliability, responsiveness assurance, dan emphaty memiliki pengaruh terhadap kepuasan pelanggan.